Message Center

Depending on the Site Settings, upon initial login, if the Operator has any unread messages, they will be visible in the Home page.

An image showing unread messages

To open, hover over and click on the Subject of the message you would like to view. Once opened, the message will disappear from the Home Page. Note: Sending and receiving messages is permission based, therefore not all operators have access to this feature.

To access the Message Center and view all messages, click on the envelope icon An image showing the mail icon on the Navigation Bar. Only those Operators with appropriate permissions can send messages to other operators, some might only be authorized to receive and review messages.

An image showing the message center page

KinderConnect displays a list of all the messages you have received. All unread messages appear in bold letters. All unread high priority messages appear in bold red letters.

The upper buttons identify the actions that can be taken, New, Delete and Reset. Click on the check box to the left of the header row to select or deselect all messages.

The icons Shows an image of the icon used to add filters to the messages next to the titles of the column headers allow you to enter filters to sort your messages by:

Click on the icon next to Subject to enter a filter that will sort messages by matching subject, then press OK.
Click on the icon next to From to enter a filter that will sort messages received from an individual with a name matching the characters entered, then press OK.
Click on the icon next to Date to enter a Start Date and an End Date filter that will sort messages by the period of time when they were received, then press OK.
Click on the icon next to Priority to enter a filter that will sort messages received by the priority level matching your selection. Press the drop-down arrow to select High, Medium or Low. Press OK.
Click on the icon next to Action to enter a filter to sort by messages received that require an action, then press OK.

To open a message to view, hover over and click on the Subject line. Once done, press Close to return to the Message Center. The message you just viewed disappears from the home page.

An image showing the view message page

Create a New Message

To create a new message, from the Message Center, press New. It is also possible to click Image showing the plus sign available to the right of the navigation bar that is used to create a new message. to the right of the Navigation Bar to create a new message. Note that sending and receiving messages is permission based, therefore not all operators can create and send messages.

An image showing how to select if creating a group or an individual message

Click to select whether you would like this message to be a Group Message or an Individual Message.

If selecting to create a Group Message:

An image showing how to create a group message

Click on the appropriate checkbox(es) to select the recipients of this message.

If selecting to create an Individual Message:

An image showing the create message page

Field	Description
Provider	Select the name of the Provider(s) you are associated with to whom you would like to send the message.
Recipients	Press Select >> and enter the First and/or Last Name of the person(s) you would like to send the message to, or click on the Category field and select the one you would like to use and press OK, finally press Search. In the Search Results, click on the check boxes corresponding to the names you would like to select, then press Add to continue. When selecting the name(s), please note that all individuals added using the selector will be included in the list of recipients that already exists, if any. For example, when you locate and add a specific recipient, return to the User Selector, find other recipient(s), KinderConnect adds them to the list instead of overriding the original recipient(s) you selected. The only way to clear the list of recipients is by pressing Clear Recipients List and start again.
Priority	Press the drop-down arrow to select the type of urgency of your message.
Subject	Enter the subject of the message.
Message	Enter the text of the message.
First Appearance Date	Enter the date, or use the Calendar button to select, when the message will first appear in the list of Received messages of the recipient.
Final Appearance Date	Enter the date, or use the Calendar button to select, when the message will last appear in the list of Received messages of the recipient.
Delete After Read	Click on this check box to indicate that you would like the message to be removed from the recipient's inbox after it is read.

Once you finish writing your message, press Send.

Note: When creating a New message and using any of the Select >> options, KinderConnect deactivates the Send and Close buttons to prevent you from accidentally pressing them before you complete your selections.

Delete and Reset a Message

It is possible to Delete messages from the lists and to Reset to the original Unread status.

Click on the check box to the left of the header row to select or deselect all messages.

An image showing the Select/Deselect checkbox in the message center page

Once selected, you can Delete or Reset all at once. You can also select one or more messages individually by clicking in the corresponding check boxes.
Press Delete to remove all selected messages.
Press Reset to set all selected messages to Unread. The text will again be bold and will again show on the Home page.

Retract a Message

You can retract messages that you have sent from Received messages as long as the Recipient has not accessed the Message Center page after it was delivered.

Press Sent to display a list of all the messages you have sent and to activate the Retract button.

An image showing how to retract a message

Click on the check box to the left of the header row to select or deselect all messages. Once selected, you can Retract all at once. You can also select one or more messages individually by clicking in the corresponding check boxes.
Press Retract to remove the message from the Received messages of the Recipient. The message will show in yellow under the Sent messages of the sender, with the addition of "Retracted" added to the Subject.

Note: Retracting a message does not guarantee it will not be delivered. The Recipient will be able to see it if already in the Messages page when retracted.

An image showing a message that has been retracted

Rejected Attendance Message

Providers using API will receive a message notifying them when transferred attendance cannot be saved.

An image showing a message that has been rejected

If attendance was already uploaded and the API attempts to modify the existing attendance records with different In and Out times, the attendance will be rejected. Clicking on the Action column link corresponding to the message will take the user to the Attendance > Rejections page where the details of the attendance that was rejected can be reviewed.